Managed IT Services
Because "have you tried turning it off and on again?" only works so many times.
Service Menu
1. What Is Managed IT? (Not Just "The Computer Guy")
Managed IT is having a team of experts proactively managing your technology so you can focus on your business. It's the difference between calling someone when things break and having someone prevent things from breaking in the first place.
Think of it as having an IT department without the overhead, office politics, or that one guy who talks about his fantasy football team during server migrations.
Break-Fix Model
- Pay by the hour (cha-ching!)
- Reactive - wait for things to break
- Downtime is your problem
- No predictability in costs
- "The server is on fire!" calls
Managed IT
- Fixed monthly price (budget-friendly!)
- Proactive - prevent issues before they happen
- Minimal downtime (we monitor 24/7)
- Predictable costs, no surprises
- "We prevented an issue" emails
2. What We Actually Cover (No Fine Print Shenanigans)
Workstation Support
Laptops, desktops, peripherals. From setup to "why is my mouse doing that thing?"
Server Management
On-premise or cloud. Updates, monitoring, and preventing midnight meltdowns.
Network Infrastructure
WiFi, switches, firewalls. Making sure the internet works (most of the time).
Backup & Disaster Recovery
Because "oops I deleted everything" shouldn't mean business bankruptcy.
Email & Communication
Office 365, Google Workspace, spam filtering. Keeping your inbox (mostly) sane.
Help Desk Support
Phone, email, chat. For when Karen in accounting can't print again.
Bottom line: If it plugs in, beeps, or requires a password, we probably handle it.
3. Security: Because Hackers Don't Take Holidays
Cybersecurity isn't optional anymore. It's not about IF you'll be attacked, but WHEN. Here's how we can keep you safe:
Proactive Protection
- 24/7 Threat Monitoring: We watch for bad guys so you don't have to
- Patch Management: All updates, all the time. No more "remind me later"
- Endpoint Protection: Antivirus that actually works (not the free kind)
- Firewall Management: Digital bouncers for your network
Compliance & Training
- GDPR Compliance: Because fines are expensive
- Security Awareness Training: Teach your team not to click on suspicious emails
- Incident Response Planning: What to do when things go wrong (they will)
- Regular Security Audits: Finding holes before hackers do
4. Pricing: Predictable, Transparent, Actually Affordable
Essential
per user/month
Min. 5 users
- 24/7 Monitoring
- Help Desk Support
- Patch Management
- Basic Security
- Advanced Security Features
Professional
per user/month
Min. 5 users
- Everything in Essential
- Advanced Security Suite
- Backup & Disaster Recovery
- Monthly Security Reports
- Quarterly Security Training
Enterprise
per user/month
Min. 10 users
- Everything in Professional
- 24/7 Phone Support
- Dedicated Account Manager
- Monthly On-site Visits
- Custom SLA Agreements
5. Response Times: We Actually Answer (Unlike Some ISPs)
| Priority Level | Description | Initial Response | Resolution Target |
|---|---|---|---|
| P1 - Critical | Business is down. No one can work. | 15 minutes | 2 hours or less |
| P2 - High | Major impact to business operations | 30 minutes | 4 hours or less |
| P3 - Medium | Minor impact, workaround available | 2 hours | Next business day |
| P4 - Low | General questions, non-urgent | 4 hours | 48 hours |
We don't hide behind automated phone systems or make you submit tickets through a portal that requires 15 clicks. Call, email, or message us. We'll answer.
6. Ready for IT That Doesn't Suck?
Stop being your own IT department. Let us handle the tech so you can focus on your business.
Get Started in 3 Easy Steps
Discovery Call
30 minutes to understand your needs
IT Assessment
We analyze your current setup (free)
Onboarding
We take over within 2 weeks
No long-term contracts required. Month-to-month, cancel anytime. Because we're confident you'll stay.
Tired of IT headaches?
Let us handle the tech so you can focus on what matters - your business.