Frequently Asked Questions
Answers to common questions about IT, digital services, and doing business in Malta
National Processing provides comprehensive IT services in Malta including:
- Web Development: Custom websites and web applications for Maltese businesses
- Mobile App Development: iOS and Android apps with localization for the Maltese market
- CRM Integrations: Specializing in Salesforce & HubSpot for Maltese companies
- Jitterbit Configuration: Enterprise integration solutions
- Managed IT Services: Complete IT support and infrastructure management
- Digital Strategy: Business-aligned technology planning
- SEO & Marketing: Malta-specific digital marketing
- Copywriting: Professional content in English and Maltese
We serve both local Maltese businesses and international companies operating in Malta, combining international expertise with local understanding.
GDPR compliance in Malta follows EU regulations with some local adaptations through the Maltese Data Protection Act. National Processing helps Maltese businesses implement GDPR-compliant systems including:
- Data protection measures and security protocols
- Privacy policies tailored for Maltese requirements
- Consent management systems
- Secure data handling and storage solutions
- Employee training on data protection
- Regular compliance audits
We ensure your digital systems meet both EU GDPR requirements and specific Maltese data protection regulations, working closely with the Office of the Information and Data Protection Commissioner in Malta when needed.
Working with National Processing in Malta offers several advantages:
- Local Understanding: Knowledge of Maltese business culture and practices
- Regulatory Knowledge: Familiarity with Malta-specific regulations and compliance
- Time Zone Advantage: Same time zone for easy communication
- Bilingual Support: English & Maltese language capabilities
- Cost Effective: Competitive pricing compared to larger EU firms
- Quick Response: Local presence means faster on-site support when needed
- Network Connections: Established relationships with Maltese service providers
- Cultural Fit: Understanding of local business etiquette and expectations
National Processing combines international technical expertise with genuine local insight, giving you the best of both worlds.
Yes, National Processing has experience working with Malta's gaming sector. We help iGaming companies with:
MGA Compliance
- Player verification systems
- Responsible gambling features
- Anti-money laundering protocols
- Reporting systems for regulatory requirements
Technical Solutions
- Secure payment integrations
- Game platform integrations
- Real-time monitoring systems
- Data protection for player information
National Processing understands the specific regulatory requirements of Malta's gaming industry and builds solutions that meet both technical and compliance needs. We stay updated with MGA (Malta Gaming Authority) requirements and industry best practices.
National Processing offers tiered response times for IT support in Malta:
| Priority Level | Description | Initial Response | Based In |
|---|---|---|---|
| Critical | Business operations completely down | 15 minutes | Malta |
| High | Major impact to business operations | 30 minutes | Malta |
| Medium | Minor impact, workaround available | 2 hours | Malta |
| Low | General questions, non-urgent requests | 4 hours | Malta |
Our team is based in Malta and available during local business hours (Monday-Friday, 9:00-17:00) with emergency support options outside these hours. Being locally based means we can often provide on-site support in Malta when remote resolution isn't possible.
Absolutely. National Processing specializes in website localization for Malta, including:
Language & Content
- Maltese language content creation and translation
- English content optimized for Maltese audiences
- Cultural adaptation of imagery and messaging
- Local terminology and colloquialisms
Technical Localization
- Euro (€) currency integration
- Local payment methods (Revolut, BOV, APS)
- Malta-specific SEO and keywords
- Local hosting with optimal performance in Malta
National Processing ensures your website resonates with both Maltese and international audiences in Malta. We understand the unique bilingual nature of Malta (Maltese and English) and create solutions that work effectively for both language groups.
National Processing implements a multi-layered cybersecurity approach for Maltese businesses:
Compliance & Regulations
- GDPR-compliant data protection
- Alignment with Malta's Cybersecurity Strategy
- Compliance with Maltese Data Protection Act
- Industry-specific regulations (gaming, finance, etc.)
Technical Measures
- Regular security audits and penetration testing
- Employee cybersecurity training programs
- Secure cloud configurations and hosting
- Multi-factor authentication implementation
We follow both international cybersecurity best practices and Malta-specific requirements. National Processing stays updated with alerts from Malta's Cybersecurity Unit and incorporates their recommendations into our security strategies for local businesses.
In Malta, the most popular CRM systems are:
Salesforce
Popular with larger enterprises and international companies in Malta
HubSpot
Widely used by SMEs and marketing-focused businesses in Malta
Microsoft Dynamics
Common in businesses already using Microsoft ecosystem
Zoho
Cost-effective option popular with startups and small businesses
National Processing has extensive experience with all these platforms, particularly Salesforce and HubSpot integrations. We help Maltese businesses implement, customize, and integrate these CRMs with local business systems, payment processors, and government portals.
While National Processing doesn't handle legal company registration (we leave that to licensed corporate service providers in Malta), we partner with them to offer complete digital setup packages for new businesses in Malta:
Digital Infrastructure
- Business website development and hosting
- Professional email setup (@yourcompany.com.mt)
- CRM configuration and setup
- Cloud storage and collaboration tools
Business Systems
- Accounting software setup (often QuickBooks or Xero)
- Payment processing integration
- Communication systems (VoIP, video conferencing)
- Cybersecurity baseline implementation
We work closely with Malta Corporate Services providers to ensure your digital setup aligns with Malta's business registration requirements. National Processing can have your digital infrastructure ready to go as soon as your company is officially registered.
National Processing stands out through several key differentiators:
Local + Global Expertise
International technical skills combined with deep Maltese market knowledge
Transparent Approach
Clear pricing, no hidden fees, no long-term contracts required
Bilingual Capability
Full support in both English and Maltese languages
Direct Access
Work directly with our technical team, not through layers of account managers
Practical Solutions
Focus on what actually delivers business value, not just technical complexity
Malta-Specific Knowledge
Understanding of local regulations, business practices, and cultural nuances
Unlike larger agencies that treat Malta as just another market, or smaller local shops with limited technical capabilities, National Processing offers the perfect balance: enterprise-grade expertise with personalized, locally-informed service.
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